Shipping policy
We are committed to providing you with a seamless shopping experience and fast, secure delivery of your products. Please read our shipping policy carefully to understand how we process your orders.
1. Order Processing All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receipt of the confirmation of your order. If we encounter a significant processing delay, we will contact you by email or telephone.
2. Estimated Delivery Times Delivery times vary depending on the destination and shipping method chosen.
- Metropolitan France: 2 to 7 business days.
- Europe (excluding France): 5 to 10 business days.
- Rest of the world: 10 to 20 working days (delivery times may vary considerably depending on customs formalities in the destination country).
Please note that these delivery times are estimates only and are not guaranteed. Delays may occur due to weather conditions, transport problems, customs formalities, or other unforeseen circumstances.
3. Shipping Costs Shipping costs are calculated at checkout based on the weight and dimensions of your order and your delivery address. The exact options and costs will be presented to you before you finalize your purchase.
We may offer free delivery for orders exceeding a certain amount. These offers will be clearly indicated on our website and automatically applied to your shopping cart where applicable.
4. Order Tracking As soon as your order is shipped, you will receive a shipping confirmation email containing your tracking number. You can track the status of your package directly on the carrier's website using this number.
5. International Shipping We ship our products internationally. For orders shipped outside the European Union, customs duties, import taxes, and other charges may be applied by the destination country. These charges are the buyer's responsibility and are not included in the product price or shipping costs. We recommend contacting your local customs office for more information.
6. Damages and Losses AM International is not responsible for products damaged or lost during shipping. If you received your order damaged, Please contact the carrier to drop off a claim. Please retain all packaging materials and damaged goods before filing a claim.
7. Incorrect or Incomplete Delivery Addresses It is your responsibility to provide a correct and complete delivery address. If an order is returned to us due to an incorrect or incomplete address, a reshipping fee will be charged for the reshipment of the package.
8. Questions For any questions regarding our shipping policy, please feel free to contact us at [Votre adresse e-mail de contact] or via our contact form on the website.